Customer Support Center:

Welcome to the Gordon LaSalle Customer Support Center. Here you will find all the information you need about our company, shopping online, and order processing. If you can't find the answer to your question here, please contact us via phone or email and we will answer your questions in a timely fashion.

Contact Us:

By Phone: (508) 221-6015
By Email: gordonlasallewebsite@gmail.com

About Gordon Lasalle Music:

Gordon LaSalle Music is one of the countries largest retailers since 1979, specializing in hard to find musical instruments both new and used. We represent most of the major brands and have a large inventory of used gear.

We have three retail affiliates for your convenience:

339 Main Street, Southbridge, MA 01550

Mon-Fri 11AM-7PM, Sat 11AM-6PM
E-mail: gordonlasallewebsite@gmail.com
Phone: (508) 765-9352
Fax: (508) 764-3581
 Directions

Twin City Mall, 875 Merriam Ave, Leominster, MA 01453

Mon-Fri 10AM-8PM, Sat 10AM-5PM, Sun 11AM-4PM
E-mail: gordonlasallewebsite@gmail.com
Phone: (978) 537-1200
Fax: (978) 466-1870
 Directions

993 Main Street, East Hartford, CT 06108

Mon-Sat 10AM-6PM
E-mail: gordonlasallewebsite@gmail.com
Phone: (860) 289-3500
Fax: (860) 291-9760
 Directions

Return Policy:

Shipping Damage:

We strongly suggest that you check your order after receiving it to be sure that it is in proper working order. If there is any damage to your order, please call (508) 221-6015 or email us at gordonlasallewebsite@gmail.com  for further assistance.

Returning an Item:

• If you feel the need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it.
• All exchanges must be pre-paid and returned in original packing, complete with blank warranty cards, owner's manual and no sign of wear or abuse. In the event that the product is not in the same condition as you received it, you may be subject to a minimum 15% restocking fee, repair charge or disqualification.
• Shipping and handling charges are non-refundable.
• Please call our Customer Service department at (508) 221-6015 for instructions before sending any items.
• No returns past 45 days.
• CDs, DVDs, video tapes, sheet music, books, strings, computer hardware/software, drum heads, harmonicas, mouthpieces, sound cards, microphones, raw speakers, studio furniture, blank CDs/tapes or special orders are not covered by this return policy.

Ordering:

By Phone
Call (508) 221-6015 
10:00AM-8:00PM EST
CUSTOMER SERVICE AVAILABLE 7 DAYS/WEEK

Online
You can place your order through the website by browsing through our catalog.

Via Fax
Please fax your order to (978) 466-1870
Please include credit card number, expiration date and 3 digit security code.

Payment:
All orders paid by Mastercard, Visa, Discover, American Express, Paypal, Certifed Check or US Postal Money Order will be processed immediately. Personal and non-business checks are welcome but orders may be held for up to one week as to allow funds clear the banking system. Outside of the Continental United States please pay using U.S. Certified funds. We will also accept Bank Wire Transfer. Please email gordonlasallewebsite@gmail.com  with questions regarding alternate payment methods.

Sales Tax
Massachusetts residents please add 6.25% retail sales tax to your orders. Include shipping and handling charges. Connecticut residents please add 6% retail sales tax to your order. Include shipping and handling charges.

Shipping:

To obtain the status of an order, have your confirmation number ready and click here.

FREE GROUND shipping for orders $99.00 and over! *some exclusions may apply (see below)

Free ground shipping is valid only in the Continental United States. Oversized/overweight items not not be included in this offer may be subject to additional shipping charges. Please call (508) 221-6015 for additional shipping cost quote.

When you place an order, it goes through our system incredibly fast!
Provided you've given us a valid email address, you should receive an Order Confirmation within seconds, letting you know we have received your order. Your will receive an email acknowledging your order has been processed and another when your order has shipped that will provide you with the carrier we have used for your shipment, the tracking number of your package(s) and the date of shipment. That way YOU can check on where your package is in transit and what day it will be delivered to you!

On a Deadline? 2-Day & 1-Day Express Delivery
Gordonlasalle.com offers discounted 2-Day and 1-Day Express Delivery service upgrades. Items that are too heavy or oversized will be shipped Ground delivery. Packages may require a signature. Please call (508) 221-6015 for details.

Alaska, Hawaii and Puerto Rico
These orders must be shipped by US Postal Service. Please call (508) 221-6015 or email gordonlasallewebsite@gmail.com  for a quote on shipping charges to these locations.

Canada 
Welcome all Canadian musicians! Now you can buy your gear from gordonlasalle.com with the same ease as you would going to a local music store, only with way more selection and more than competitive prices! NOTE: Free shipping offers do not apply to Canadian orders.

PO APO & FPO Addresses
These orders are shipped Priority Mail using our standard shipping and handling charges. Certain items may not be shippable to PO, APO & FPO addresses. 2-Day Express and 1-Day delivery cannot be shipped to PO, APO or FPO address. Call (508) 221-6015 for more information.

International Customers
Gordonlasalle.com ships Internationally to all countries and territories that are accepted through the US Postal Service. Please email us for International shipping quotes at gordonlasallewebsite@gmail.com

For orders shipped outside of the United States - Please be aware of customs fees-such as "taxes and duties" that may be assessed by the destination country when your order arrives. Since these fees vary from location to location, CUSTOMS FEES ARE NOT INCLUDED IN SHIPPING CHARGES. Please check with your local customs office for more information on the fees in your area. Refusal to pay these fees will result in an undeliverable order. If returned, we do not refund shipping charges, and may assess restocking fees to cover return shipping expenses. Neither outbound nor inbound shipping fees will be reimbursed in this case.

Refusal of Package Upon Delivery:
If upon attempted delivery of your order the package is refused, you will be responsible for all shipping charges. We will not refund outbound shipping and will deduct the amount of any shipping charges incurred to return the shipment to our location from any payment made by you prior to refund.